FAQ

  • I heard credit repair is a scam, so how can I tell if a company is legitimate?
Credit repair is not a scam, but way too many companies out there are! When looking at a company to help you with your credit situation, make sure to do some research. The Better Business Bureau is a good place to start, but you should know that there is no criteria for a positive BBB ranking for a credit repair company. As such, you should focus more on the number of complaints rather than the “grade” a company has. Another great tool is to ask someone you trust whether they have used a specific company and had good results. Naturally, you want to call up a couple places and make sure that you feel comfortable with what they are offering and how their sign up process works. Most companies are very pushy during the enrollment process and are more concerned about getting your money than really helping you. The conversation should be centered on you and your issues, not on how much you need to pay and how quickly you can get started. Make sure the company is registered and bonded with the state where it operates. Finally, ask for a copy of their client agreement and look at their guarantee. If they are promising certain scores or a specific number of deletions you should know those claims are against industry regulations. Make sure the guarantee allows you to get your money back if the results do not equal the service provided, and that it is not voided for silly reasons, like not sending in bureau responses or having your credit pulled.

  • How much does credit repair cost?
Sadly, the answer to this question is often “as much as a sales guy can convince you to pay.” You see, we have had clients tell us horror stories of paying $1,000-$3,000 up front for services, along with monthly payments upwards of $400-$500! Many companies operate solely on a commission based system. Essentially, they charge their sales people a certain fee and anything they collect over that amount is their commission. For example, a company may take the first $400 of fees when a client enrolls, but if that sales guy convinces you to pay $2,000, he just made $1,600 in commission! Make sure that the payment terms are listed out clearly and that you understand whether this is a binding contract so you are not blindsided by a cancellation fee.

  • How long will it take to fix my credit?
This question depends almost entirely on the overall make up of your credit report. Our average client is enrolled in our program for between 4-6 months, but each person is different. For example, if you have a 580 credit score with a number of good open accounts, you might only be in our program for 3 months before your scores are at a 640 enabling you to purchase a home. On the other hand, if your score is a 500, but you do not have any open accounts, you may need 6 months or more to get up to where you need to be. This is why you need to be careful when dealing with companies that lock you in for a predetermined length of time, as everyone’s results are different. Your service may take 4 months, but your best friend might take 6, and his girlfriend might only need 2. As such, look for companies that do not force you to remain in a program for a specific length of time.

  • Why are you a month-to-month program?
Our service is specifically designed to allow clients to only receive the amount of help that they need. We discovered long ago that everyone’s credit report responds in a unique way, so to set everyone up on the exact same length of time for service makes no sense. As such, we can estimate how long it will take to complete your service, but that is simply an educated guess based upon past results with other clients. That being the case, we decided to simply set up our program so that you only remain in the service as long as you need us and are seeing results. Whenever you are ready to move on just let us know.

  • What is your incentive to work quickly and not just keep me in the program for a longer time to make more money?

First and foremost, it would be entirely unethical and immoral to just “drag our feet” and keep you in the program longer just to collect more money. We realize, however, that you have no reason to believe that statement, so we can put it into terms that more people will accept. Think of it this way, if we take our sweet time and keep you in our program for 12 months, you are not going to be very happy with us, and chances are, you are not going to refer anyone over to us. If we can get you in and out in a much shorter time, you will be more excited about what we did and you will, hopefully, tell your friends and family members about how great we are, which will more than make up for the money we “lost” by not taking longer. Also, consider what would happen if you were referred by a mortgage professional and we took too long. Not only would you be upset, but your mortgage guy would as well, and he definitely would not use us in the future. So, if you do not buy the moral and ethical stuff, then you can look to the money aspect and realize that we are going to do everything we can as quickly and efficiently as possible.


  • What types of negative items can you help delete?
We work on essentially any negative item that is reporting on your credit history, including, but not limited to: bankruptcies, collections, charge offs, late payments, foreclosures, repossessions, tax liens, and judgments. One item we will not work with is child support. As a company policy, we will only dispute late payments on a child support account if you can provide information that it is legitimately incorrect. We are not in the business of helping people skirt their legal, moral, ethical, and parental duties and obligations.

  • I have a bankruptcy on my credit report, can you do anything about that?

While we cannot guarantee any specific results, we can tell you that we have been very successful removing both Chapter 7 and 13 bankruptcies in the past. There is nothing inherently more difficult in disputing a bankruptcy than any other negative item on your report.


  • Once an item is deleted, can it reappear on my report?

In our experience, we have never seen an item reappear after it was deleted. Now, this is assuming that the item was deleted properly and legally through the Fair Credit Reporting Act. We have seen and heard of other companies that simply file a fraud alert or some other questionable objection that requires the item to be removed pending an investigation, but after that is completed, the item comes back on. We refuse to engage in those types of activities, and instead contain our processes to those legally sanctioned under the FCRA.


  • What if I know an item is mine, is it possible to remove it from my report?

Yes. Simply because an item is yours does not necessarily mean it can be on your credit report, or that it can remain on there. You have the right to dispute and question any item on your report, and that shifts the burden to the reporting company to verify that the item is, in fact, accurate and reporting properly. If they cannot, or do not, respond in a timely manner, even if the item is actually yours, it must be deleted. It is important to remember that just because an item is reporting on your credit history does not mean you necessarily owe that money. At the same time, simply because an item is deleted does not always mean you do not owe it.


  • Do you have a money back guarantee?

Yes. If we are unable to delete one single item from your report, you will receive 100% of your money back. Our guarantee attaches a certain value to each item we successfully delete. For example, under this formula, each item is worth $99. That means if we delete 5 items from your report, you have received a service valued at $495. If you paid us more than that, you are entitled to a refund in that over-payment. If you paid less than that amount, then you do not owe us anything else, but you are not entitled to a refund at that point. Not only is this an easy way to assure you get value from our program, and eliminate the risk involved, but it also holds you accountable for providing results.


  • Do you guarantee a credit score or percentage of items that you will delete?

No. Not only is this against industry regulations, but it is almost completely and entirely a guess, at best. You see, everyone’s credit is different and reacts in different ways to the dispute process. Even if you have a letter from a creditor stating the account should not be reporting on your credit history that does not necessarily mean the bureaus will delete that item. With so many factors involved, we think it is much more appropriate to guarantee that if we are not successful in deleting items you are entitled to some, if not all, of your money back. Remember, if a creditor responds promptly with the appropriate information verifying a negative account, it can, and probably will, remain on your report for up to 7 years.


  • Why do I need to pay a company to repair my credit, can’t I just do it myself?

You most certainly can, just as you can file your own taxes, mow you own lawn, fix your own computer, or change your own oil. What it comes down to is whether you have the time, experience, and knowledge necessary to accomplish the desired outcome. You can get books and look up information on the internet on how to dispute items, and if you do it properly, you can get just as good of results as we can. There is no magic letter or secret process to which we have access that is not readily available to everyone out there. We simply provide you the ability to not have to worry about it, as we know many, if not most, people do not have the time and/or knowledge to accomplish their desired goal.


  • There are a lot of collections on my credit report, if I pay them will they come off my report?

This is one of the most common questions we are asked. Unfortunately, doing the “right” thing does not always translate into a positive response on your credit report. When you pay off a collection, not only does it cost you hundreds (or maybe thousands) of dollars, but it almost never results in that account being deleted from your credit report. Most of the time, the account is updated to a $0 balance, which is a good thing, but the company will also update the date of last activity. So, instead of the item having a balance and being a few years old, it no longer has a balance, but is considered a “new” account, which typically drops your score. Yes, you read that correctly, most of the time when you pay off older collections it will drop your score and reset the 7 year time limit that an account can remain on your credit report. We want to be clear that we are not saying to never pay off collections, but we prefer if you check with us or your mortgage professional before doing so, as we can probably save you a lot of money and prevent a lot of harm to your report.


  • How do I get a copy of my credit report?

You can either get a credit report from a mortgage professional or through any number of online sources. We are more than happy to recommend a few sites for you to try if you are interested.


  • Do you pull my credit or do I have to provide one to you?

We are unable to pull a credit report for you, because we are not a lender, and that is against industry regulations. We understand many companies out there will provide you with a report when you enroll in their program, but we have decided to follow the laws governing this industry rather than attempting to skirt around them. As such, you will need to either provide us with a report from a mortgage professional or go online and pull one for yourself. There are a number of good sites out there and we are more than happy to give you the information necessary to get this done. Sure, this is an extra step on your side, but it assures that we are compliant in all that we do.


  • How do I get started with your program?

Starting our program is easy and you can get set up by either calling our enrollment department and signing up over the phone, or completing our client agreement and then emailing, faxing, or mailing it back to us.


  • I don’t live in Texas, can you work on people’s credit who live in other states?

We most certainly can and, in fact, we have had clients from all 50 states at one point or another. Our service complies with the rules and regulations in each state, enabling us to offer our program to people no matter where they live.


  • Do you need to look at my credit report before telling me how much it will cost?

No. Sadly, this is one of those “tricks of the trade” that many companies use to increase the amount of money you will have to pay to get enrolled in their program. Whether you only have a few items on your report or if you have many, our price is the same. We are not in the business of charging more because you require more help, our pricing is the same for everyone.


  • How can I monitor my progress while in your program?

The credit bureaus will respond directly to you, not to us, so you will always have a good idea of where things stand by looking over those responses. We provide all of our clients (who have an email address) a private client website where they can securely log in and track their results. If you send those credit bureau responses in to us, we can update that website to make it much easier to follow and understand the results you have achieved. We also encourage our clients to enroll in an online monitoring site, as that way you will always know exactly where your scores are and the complete results of what we are doing. Also, we oftentimes receive updated reports from mortgage professionals along the way to help us determine where we are, what we have accomplished, and what is left for us to do.


  • I want to refer a friend to you guys, what is the best way to do that?

The overwhelming majority of our clients were referred to us through a mortgage professional, friend, or family member. We believe wholeheartedly that this is the best way to conduct business. As such, we would love for you to refer someone over to us. If you are a client, we will even credit your account if they enroll. The best way to accomplish this is not to simply give them our information, as they probably will not contact us, but instead, pass their information to your dedicated credit specialist, who will ensure they are called. Also, this way we will make sure you receive the proper credit when they enroll.


  • If I need a realtor or mortgage professional, can you help me find one?

While most of our clients come to us through a mortgage professional, we are more than happy to refer you to any one of the amazing mortgage folks we know. In fact, we would like to be your source for just about any service you are looking for. We have a list of trusted partners who our clients have used and given favorable reviews of the services provided.  If you need some suggestions, just give us a call and we will be more than happy to see if we know of someone to help your specific situation.


  • Do I need to come to your office to sign up?

No, you are able to enroll in our program online, over the phone, or via email, fax, or regular mail. Getting started only takes a few minutes.


  • I don’t have a credit or debit card, what other types of payment do you accept?

Unfortunately, the only way to sign up with our program online is with a credit or debit card. If you do not have a credit or debit card available, however, you are also able to enroll with a check by phone, through the mail with a regular check or money order, or in person with cash. We want to make it as easy as possible for you to get started.


  • I’m currently using another credit repair company, should I switch to you or use both companies?

This is another situation we encounter quite often. You can only have one set of disputes going at a time, so it would be almost completely a waste of time and money to work with two companies. The only situation in which this would not be the case is if one company was only working on certain items and the other company was working on others. Now, that being said, this is still a ridiculous waste of your money as one company can, and should, be working on your entire file. If you are with another company and not satisfied, then you should stop that service and wait a few months before starting with us (or another company, for that matter). You see, credit repair is not something you can do indefinitely as, at some point, the bureaus will have investigated to such an extent that they will consider further dispute attempts to be “frivolous” and will stop the process. Now, this happens at different times for each person, so there is no way to predict when it will occur, but it typically happens between 9-12 months. As such, it is rarely a good idea to jump directly from one company to another.